Return Policy

LiquidWild accepts returns and exchanges on full priced boats and/or accessories that have not been paddled, put in the water, displayed or used as demo, show signs of wearing (includes being altered or washed)k and must be returned with all original packaging & tags attached.  All returns subject to a 15% re-stocking fee. Returns must be received within fourteen (14) days of receipt.

All shipping charges are non-refundable.


LiquidWild reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the fourteen (14) day return period.


Contact Customer Service to initiate exchange and to check availability of desired exchange item(s).


Ship your return or exchange through an insured trackable carrier, as LiquidWild cannot be responsible for lost or damaged packages.


An email notification will be sent to you once your package has been received by LiquidWild or the manufacturers return department and will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may additional time to process and post the transaction to your account.) 

      Shipping

      Kayaks ship for $69.00- $99.00 depending on size, Paddle Boards ship from $0.00-$89.00 and canoes ship for $125.00 - $399.00, unless otherwise stated.
       
      All orders placed Monday-Thursday before 2 PM (EST) will begin processing and ship within 24-48 hours*, pending availability and credit card authorization. All orders placed Friday, Saturday or Sunday will begin processing, but will not ship until the following Monday or Tuesday  

      *Holiday's are excluded from the time stated above

      LiquidWild uses UPS, Fedex, and Domestic for delivery based on the product type and manufacturer and therefore are unable to deliver to P.O. Boxes.

      Delivery time does not include Saturdays, Sundays or Holidays.

      Once your order has shipped, you will receive an email confirmation that will include the tracking number for your package.

      If you decide to refuse any shipments from LiquidWild, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.

      Please note – All sales are FOB. This means the customer (consignee) assumes full responsibility for the shipment after it leaves our loading dock. Your signature on the delivery receipt relieves the freight carrier of all liability for damaged product. Therefore, it is the responsibility of the customer to inspect the kayaks for damage.

      Do not sign the delivery receipt until you have inspected the kayaks. LiquidWild assumes no responsibility for freight damage.


      Tax

      13.0% HST sales tax will be applied to residents of Ontario, Canada, all other provinces will be taxed based on their provincial sales tax rate (5-15% depending on province)

      No sales tax will be applied to residents in the USA

       

      Refund Terms

      In the case of a return, please contact our customer service team at contact@liquidwild.com prior to sending back your item/s.

      Upon receipt of returned merchandise, LiquidWild reserves the right to deny a refund if the item/s do not meet the above requirements.

      Once your package has been received, your refund will be issued within 5 business days in the original form of payment.

      Please be advised that in case of a full return (all items in the order) the initial shipping cost will be deducted from the total refund.